Refund policy

Refund Policy

At AMAZ, customer satisfaction is our top priority. While we strive to deliver premium beverages every time, we understand that issues can occur. Please read our refund policy below to understand how we handle refunds and under what conditions they are granted.

General Policy

  • No Returns Accepted
    • Due to health and safety regulations, we cannot accept returns on any beverage products.
  • Refund Eligibility
    • Refunds may be issued under specific conditions outlined below.

Conditions for Refunds

  1. Damaged or Defective Products
    • Reporting Timeframe: Contact us within 48 hours of delivery.
    • Required Information: Provide your order number, a description of the issue, and photos of the damaged or defective item.
    • Resolution: We will offer a full refund or send a replacement at no additional cost.
  2. Incorrect Items Received
    • Reporting Timeframe: Notify us within 48 hours of delivery.
    • Required Information: Provide your order number and details of the incorrect item.
    • Resolution: We will ship the correct item or issue a full refund.
  3. Missing Items
    • Reporting Timeframe: Contact us within 48 hours of delivery.
    • Required Information: Provide your order number and details of the missing items.
    • Resolution: We will ship the missing items or provide a refund for those items.
  4. Quality Issues
    • Reporting Timeframe: Reach out within 7 days of delivery if you believe the product does not meet quality standards.
    • Required Information: Provide your order number and a detailed explanation of the quality issue.
    • Resolution: Refunds for quality concerns are handled on a case-by-case basis.

Non-Refundable Situations

  • Change of Mind
    • We do not offer refunds if you change your mind after purchase.
  • Improper Storage
    • Refunds will not be issued for products damaged due to improper storage or handling after delivery.

How to Request a Refund

  • Contact Customer Service:
    • Email: talktous@liveamaz.com
  • Include the Following Information:
    • Order number
    • Description of the issue
    • Photographs (if applicable)
  • Response Time:
    • We aim to respond to all refund requests within 2 business days.

Refund Processing

  • Method:
    • Refunds will be issued to the original payment method.
  • Timeframe:
    • Please allow 5-7 business days for the refund to appear on your account after approval.
  • Notification:
    • You will receive an email confirmation once your refund has been processed.

Third-Party Purchases

  • Authorized Retailers:
    • If you purchased our products from an authorized retailer, please contact them directly for refund inquiries.
  • Gift Items:
    • Refunds for gifts will be issued to the original purchaser.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out.

  • Email: Talktous@liveamaz.com
  • Customer Service Hours: Monday – Friday, 9 AM – 6 PM EST

Amaz Project, inc 

3110 Main St building C

Santa Monica, CA 90405  

United States  

 

Thank you for choosing AMAZ. We value your business and are committed to providing you with exceptional service.